VITAL FORCE LANDSCAPING

Privacy Policy

Last updated: 22 September 2026

1. Who this notice covers

This notice concerns the Vital Force Landscaping website and enquiries about gardening services in Durban. For privacy questions or requests, email sicelo@vitalforceservices.co.za or lucky@vitalforceservices.co.za or call 082 667 4799.

2. Information you provide

In local preview mode, the quote planner prepares an enquiry on your device and sends nothing automatically. You can choose to email the enquiry and attach photos yourself. On our live website, submitting the form sends your enquiry and selected photographs through our hosting server to our business email inbox. Selected photos are previewed on your device before submission. The website has no customer account or online payment facility. If you contact us by phone or email, you may provide your name, contact details, suburb, property address, budget range, photographs you choose to attach and information about the gardening work you need. Providing enquiry details is voluntary, but without relevant contact and service information we may be unable to respond or arrange work.

3. Why information is used

Enquiry information is used to respond to you, discuss or prepare a quote, arrange agreed work and deal with service questions. Processing may be necessary for steps you request before a contract, performing an agreement, legal obligations or legitimate business purposes, where permitted by the Protection of Personal Information Act (POPIA). Where consent is relied on, it may be withdrawn without making earlier lawful processing unlawful.

4. Website technology and cookies

The website does not include advertising trackers or analytics scripts. The quote form uses a necessary session cookie to protect submissions. It expires when your browser session ends. Our hosting provider processes technical request logs. A temporary record of hashed IP addresses and submission times helps limit spam.

Fonts are requested from Google Fonts, which means your browser connects to Google and may disclose technical request information such as your IP address. See Google’s Privacy Policy. Calling or emailing opens your chosen telephone or email service, which handles information under its own terms.

5. Providers, retention and security

Submitted photographs are sent as email attachments and are not published in the website gallery or stored at public file links. Our hosting and email providers process enquiries to deliver them to us. Temporary upload files are removed after processing. To request deletion of an enquiry or photograph from our records, contact us using the details above.

Enquiries pass through the phone or email providers used to communicate with you. Hosting and communications providers may process information outside South Africa. Applicable POPIA safeguards must be considered where personal information is transferred internationally.

Personal information should be kept only as long as needed for the purpose for which it was collected or for applicable legal obligations, and protected with reasonable safeguards. Contact us for details about the retention of a particular enquiry or record.

6. Your requests and complaints

Subject to applicable law, you can request access to your personal information, ask for correction or deletion, or object to processing. Contact us using the details above. Identity verification may be needed to protect your information. You can also raise a complaint with South Africa’s Information Regulator.

7. Changes

This notice may be updated when website features or information-handling practices change. The date above identifies this version.